Genesis Systems

Customer Privacy Notice

Your privacy is and will always be enormously important to us. Our Privacy Notice is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below to understand how we collect, use, share, and safeguard your information in order to offer you the most seamless unit and user experience imaginable.

 

Privacy From Day One

Your Genesis Systems unit generates diagnostic and performance data. To protect your privacy from the moment you take delivery, Genesis Systems does not associate the unit data generated by your use with your identity or account by default. Your information is kept private and secure, ensuring the data collected is not linked to your identity or account.

 

Information We May Collect

We may collect three main types of information related to you or your use of our products and services:

• Information from or about you
• Information from or about your Genesis Systems unit

Depending on the Genesis Systems products and services you request, own, or use, not all of these types of information may be applicable to you. 

 

When You Interact With Us Before Purchase

When you visit our website, attend a Genesis Systems event, contact us with questions or for product information (in person, online, telephone, and email), we may collect a variety of information from or about you, your unit, your company or employer, or from third parties. For example, data we collect may include:

 

Information from or about you

Categories of Data	Description	Purpose
Contact Information	Your name, address, region, email, phone number, contact preference	To communicate with you, process your request, and provide products or services
Communications or interactions	Your requests for information, calls, emails, or in person communications, tours, newsletter, Genesis Systems events	To communicate with you, confirm eligibility, and provide products or services
Network activity information and unit data & analytics	Your unit model, browser type, operating system, region, weather, IP address, pixel tags, cookies	Optimize website and app performance, and water and/or C02 production analytics

We may also receive information about you from sources such as public databases, joint marketing partners, certified installers, affiliates and business partners, and social media platforms. Additionally, when you visit our website, we may use cookies, pixel tags, analytics tools, and other similar third-party technologies to help provide and optimize your experience.

 

Cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, pages visited, language preferences, and other web traffic data. We, and our service providers, use the information for security purposes, to facilitate online navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about website usage in order to continually improve design and functionality. These cookies are necessary for the provision of our services.

 

Pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some digital services to, for example, track the click-through action of the communication. This means we are able to tell whether an email has been opened, so that we may determine the success of a particular campaign, and compile statistics about usage of the digital services and response rates. If you prefer not to allow this function, you may choose to not click text or graphic links in the email communication you receive from us, or unsubscribe from such communications in its entirety.

 

When You Are a Genesis Systems Customer

If you are a Genesis Systems unit or service owner, we may also collect other information from or about you, your Genesis Systems unit or from third parties. We may collect such information either through remote access or in person (for example, during a service appointment). Depending on which of our products and services you request or use, not all of these types of information may be applicable to you.

 

Genesis Systems Account: Customers who purchase certain Genesis Systems products may also create a Genesis Systems Account, which is hosted on our website. You can access your Genesis Systems Account to update the information from or about you in that account at any time (for example: limited warranty registration on-line). The information contained in your account includes:

• The status of your order
• Your customer registration information
• Warranty and other documentation for your Genesis Systems products
• Payment method information
• Other general information about your Genesis Systems products (for example, unit identification number or other product serial numbers, service plan information, or connectivity package), financing agreements, and similar information.

Information from or about you

Categories of Data	Description	Purpose
Order information	Your purchase details, order agreement, trade-in information, and other pre-delivery documents such as driver’s license or government identification	To fulfill your request for products and services
Financial information	Your payment method, bank account number, credit card details, financing, lease, or credit application information	To process your payment for the product or service purchased
Customer support activity	Customer interactions, date, resolutions, freight services, customs clearance, etc	To provide customer service and technical support

Diagnostic Data

Genesis Systems uses diagnostic logs to keep our products and services up to date, troubleshoot or debug problems, and make continuous improvements. We aim to collect the minimum level of diagnostic data necessary to help keep your unit  or product reliable, secure, and operating normally. Diagnostics may include details about unit configuration, firmware, energy use, electronic systems state, and other system-to-system data used to identify bugs and conduct technical evaluations. On specific events, we use diagnostic logs as basic error information to help determine whether the problems experienced can be addressed by an immediate or future software release.

 

How We May Use Your Information

We may use the information we collect to:

• Communicate with you
• Fulfill our products and services
• Improve and enhance development of our products and services

This includes contacting you to advise you of important safety-related information, to notify of product recalls, present products and offers tailored to you, or to respond to your inquiries and fulfill your requests for product information, Genesis Systems Updates, and other events.

 

Sharing Your Information

We may share information with:

• Our service providers, business partners and affiliates
• Third parties you authorize
• Other third parties as required by law

We limit how, and with who, we share your personal data. Examples of when we may share your information include, payment processing, order fulfillment, product installation, customer service, marketing, financing, service or repair, and other similar services. Show more

 

Information from or about you

Categories of Data	Description	Purpose
Contact Information	Your name, address, region, email, phone number, contact preference	To communicate with you, process your request, and provide products or services
Communications or interactions	Your requests for information, calls, emails, or in person communications, tours, newsletter, Genesis Systems and events	To communicate with you, confirm eligibility, and provide products or services
Network activity information	Your device model, browser type, operating system, region, IP address, pixel tags, cookies	Optimize website and app performance, and analytics

Website Linkages

As users explore www.genesissystems.global they may encounter linkages to other Genesis Systems and non- Genesis Systems websites. Users are advised that as links are selected they may encounter different features and experiences that may have different privacy notices and processes not associated with www.genesissystems.global. 

 

Choice and Transparency

We enable you to obtain access and control the data that we collect, use, and share. Through device permissions, in-app settings, communication preferences, your Genesis Systems Account, and unit data sharing controls — you are in full control even when it comes to your data. 

 

Privacy Questions

For privacy questions or comments, to opt out from certain services, or to submit a data privacy request, please contact us.